The hotel management will be very grateful for your cooperation in observing these regulations, which are intended to ensure the peace and safety of all our Guests during their stay.

  • Hotel rooms are rented by the day.
  • The hotel day begins at 14.00 and ends at 12.00 the following day.
  • If possible, the Guest may occupy the room before the beginning of the hotel day at no additional charge.
  • If the Guest remains at the hotel after the end of the hotel day, but no later than 17.00, a half-day charge will be added to the bill.
  • A request to extend the stay beyond the date specified on the day of arrival should be reported to Reception no later than the evening of the preceding day.
  • In order to check in, the Guest must present an identity card or passport.
  • The Hotel provides services in accordance with its category and standard.

The Hotel is obliged to provide:

  • conditions for the Guest's complete and undisturbed rest
  • security during the stay, including confidentiality of information concerning the Guest
  • professional and courteous service
  • room cleaning and the necessary repair of equipment in the Guest's absence, and in the Guest's presence only with their consent and at their request
  • where possible, another room or another way of alleviating the inconvenience if defects occurring in the room cannot be removed.

The Hotel is obliged to:

  • Respond immediately to comments and complaints concerning the level of service, the operation of hotel equipment, and cleanliness and order in the hotel by taking measures aimed at the immediate removal of defects or rectification of deficiencies.
  • Provide the following services free of charge: safekeeping, wake-up calls at a specified time, and luggage storage.
  • The Hotel may refuse to accept an item for safekeeping if it poses a security risk.

The Hotel may refuse to accept luggage for storage for a period other than the period of the Guest's stay at the hotel, or if the items do not constitute luggage.

The hotel's liability for the loss of or damage to items brought in by persons using the hotel's services is governed by Articles 846–849 of the Civil Code (Journal of Laws No. 16 of 1964, item 9, as subsequently amended).

Pursuant to the provisions of the Regulation of the Ministry of Justice of 24 November 1964 on limiting the liability of persons operating hotels or other similar establishments for profit (Journal of Laws No. 45, item 225 of 1985 and Journal of Laws No. 64 of 1990, item 378), the hotel's liability for the loss of or damage to valuables, money, securities, and items of scientific or artistic value is limited if these items have not been deposited for safekeeping at Reception.

  • Hotel guests may not make their rented room available or transfer it to other persons, even if the period for which they have paid the applicable accommodation fee has not expired. Persons not registered at the hotel may stay in a hotel room only with the consent of a Reception employee and until 22.00.
  • Quiet hours are observed at the Hotel from 22.00 to 6.00 the following day.
  • For fire safety reasons, smoking candles and using appliances or devices powered by electricity that are not part of the equipment of the rooms in question are strictly prohibited in hotel rooms (except for personal computers and electric shavers).
  • Hotel guests are financially liable for any shortages, damage, or destruction of hotel furnishings and technical equipment caused by the Guest or persons visiting the Guest. The Guest should notify Reception of any damage immediately after discovering it.
  • The Hotel may refuse to accommodate a guest who, during a previous stay, seriously violated the hotel regulations by causing damage to the property of the hotel or its guests, or personal injury to guests, hotel employees, or other persons staying at the hotel, or who otherwise disturbed the peaceful stay of guests or the operation of the hotel.
  • Personal belongings left in the hotel room by a departing guest will be sent to the address indicated by the guest, at the recipient's expense. If no such instructions are received, the hotel will store these items for 3 months.
  • Bringing one's own alcohol into the restaurant of Hotel Trzebnica is prohibited
  • Removing items from the breakfast buffet from the restaurant of Hotel Trzebnica is prohibited
  • Bringing animals onto any part of the Hotel Trzebnica premises is prohibited

Important notice:
Please be informed that if smoking cigarettes is detected in a room or bathroom, as well as through the window of a non-smoking room, a penalty of 100 Euro will be charged; triggering the fire alarm will result in a penalty of 350 Euro.
Hotel Trzebnica has two rooms for smokers; advance reservation is required.